Shipping Info

How we ship your order

Your order leaves our freezer and goes straight into the box. We pack every order in compostable, thermally insulated packaging with dry ice, so everything stays frozen the whole way to your door. We ship to the lower 48 states using 1-2 Day Ground or 2nd Day Air, depending on where you live. Your options and delivery estimates show at checkout.

When orders ship

We pack and ship Monday through Wednesday so your order arrives before the weekend and never sits in a warehouse over Saturday and Sunday. Order by 12:00 PM Eastern on Wednesday and it ships that week. Anything placed after that ships the following Monday. You'll get an email with tracking as soon as it's on its way.

What to expect when your box arrives

The dry ice will probably be gone. Dry ice turns straight into gas as it works, so an empty spot where it was is normal. It means it did its job on the trip. Your meat is what matters, so check that next.

Slightly thawed is fine. Most packages are still rock solid. If yours has softened a bit but still feels cold to the touch, with ice crystals or firm, cold meat, it's safe. Put it in the freezer.

Warm to the touch is not okay. If the meat feels warm or room temperature, don't eat it and don't refreeze it. Take a photo of the box and the meat, then contact us the day it arrives. We'll make it right.

If dry ice is still in the box: Handle it with gloves or a towel, never bare hands. Leave it in a well-ventilated spot, away from kids and pets, until it disappears. Don't seal it in an airtight container and don't put it down the drain.

Shipping costs

Shipping is calculated at checkout based on your destination, order weight, and shipping method. Free standard shipping may be available on select orders, as shown at checkout.

Delays, damage, and address changes

Delivery times are estimates and start when your order ships. Carrier delays and weather can affect them. Please double-check your address at checkout. If you need to change or cancel an order, contact us right away. We can usually help before it ships, but not once it's in transit. If your order is lost, damaged, or delayed, reach out and we'll work with the carrier to fix it.

Questions? Email support@emails.rebelpastures.com or see our full Shipping Policy.